Deliver Exceptional Service
Provide field service technicians with real-time guidance to improve resolution times for optimal client satisfaction.
Effectively support your services.
Digitally transform your on-the-field processes through Microsoft Dynamics 365. React in real-time to issues, while being allowed to schedule technicians whenever they’re needed. Build customer loyalty by giving them the efficient delivery that they deserve.
0
%
of projects require one or more additional follow-up visits
0
%
of customers believe that time valuation is vital for satisfactory service
0
%
over half of companies struggle to improve customer satisfaction results first-time
Digitally Transform Your Services.
A fast-paced world needs fast, effective service and speedy responses. Through technology, speedy doesn’t have to mean rushed and poorly planned anymore. Unlock the potential of your business through modernized, unified service platforms.
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Tailor Customer Engagements
Meet customer expectations with on-time scheduling and technician location information. Gain customer insights with automated, personalized customer surveys after completing field service calls using Dynamics 365 Customer Voice.
Build trust and loyalty through connected service experiences that adapt to your customers’ evolving needs.
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Elevate Employee Effectiveness
The Field Service mobile app lets you track service activity offline and respond to Internet of Things (IoT) alerts and commands in the field. Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos and voice notes with the mobile app. Consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.
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Optimize Service Operations
Use AI-enabled scheduling recommendations to choose the right technician at the right time. Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization. Use the rich insights dashboards to help service managers analyze opportunities to increase first-time-fix rates.
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Utilize automatic scheduling to ensure that the right expert has been chosen for the right job, every time.
Acquire essential data via IOT to allow your team to be proactive, detecting issues before the customer does.
Deliver Proactive Service
Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance. Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors. Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management, to improve service accuracy.
Our Testimonials.
We asked some of our esteemed clients within various industries to share their digital transformation
experiences. Here is what they had to say about our expertise, technology and delivery!
“Exigy is our trusted partner for the implementation and support of Microsoft Dynamics 365 Field Services and Microsoft Dynamics 365 Customer Service.
Exigy’s services and the Microsoft Cloud applications have supported our growth as we now have over 70 employees working on lifts and facilities maintenance. Exigy has always been very responsive to our needs and has understood and tuned the backend and mobile app features of the Microsoft D365 Solutions to the needs of our industry. We plan and look forward to expanding further our solutions supported by Exigy.”
Simon CaruanaGeneral Manager
Mekanika
“Business Central is a key IT solution for Premier Restaurants Malta. Its functionality supports our goals to achieve the most out of our financial data and allows for enhanced automation. This translates into readily available information that is critical to strategic decision-making. We have found a collaborative, supportive partner in Exigy – their team backs our initiatives pro-actively, recommending system enhancements and designing implementation plans.
We would highly recommend Exigy’s services!”
Rodrick MuscatDirector of Finance
Premier Restaurants Malta
“We have been working with Exigy for over 10 years now and Exigy are considered more as a partner rather than a supplier. Their continuous support and the professional workforce makes Exigy a leading partner in any sector.”
“Exigy offers expertise for all kinds of projects for any company irrelevant of their size and complexity. Always ready to help, support and guide any company to achieve the expected results for any implementation.”
Patrick MifsudTeam Leader
Tipico Ltd
“Exigy has been instrumental in increasing the effectiveness of our order and manufacturing processing. We are impressed with their level of service and consider them a key partner in helping drive our business to enhance further our processes.”
“They are not only proactive and responsive, but also at the forefront of thought leadership, solution implementation and transformation of business processes.”
Brian MuscatGeneral Manger
Multipackaging Ltd
“The project developed for Hotel Tourist, despite its complexity, has not faced particular problems over the year. The guarantee of being able to manage our needs based on the increase of the structures, and acquisition of new hotels, is the main feature of the project.”
“During the year Exigy proved to be a reliable and highly professional partner, following us in the growth of the Group.“
Hotel TouristSorrento
Digitally Transform Your Business
Learn more about Field Service
Contact our experts to learn more about how we can help you fulfil your business’ digital potential!
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